Vic Pannett
IT Operations Co-ordinator @The Health Foundation
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WORK HISTORY
IT Operations Co-ordinator @The Health Foundation
London, GB
Primary administrator for HaloITSM, owning workflow design, automation, dashboards, and service catalogue improvements to support efficient service delivery and faster ticket resolution.• Supported system change through SDLC-aligned testing, change documentation, and user acceptance testing coordination.• Created clear training paths, user guides, and self-service documentation, improving user confidence and reducing avoidable tickets.• Managed software and hardware assets and supported operational systems, maintaining high data accuracy and governance standards.• Worked closely with IT, Operations, and service teams to translate system changes into practical, user-friendly guidance.
EDUCATION
Richmond College
A-Levels
ABOUT VIC PANNETT
I’m an operations and systems coordination professional with experience supporting enterprise systems, change initiatives, and service platforms in healthcare and charity environments. I care deeply about creating systems that feel intuitive, supportive, and genuinely helpful for the people who use them.Over my time at The Health Foundation, I’ve grown from Facilities Assistant into a systems-focused role where I design workflows, simplify processes, and help colleagues feel confident using the tools available to them. As the organisation’s primary HaloITSM administrator, I focus on making change feel approachable through clear documentation, thoughtful training, and a calm, people-centred approach.
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