Victoria Morales

Benefits Specialist @Booking.com

US

Supports US, Canada, and Puerto Rico benefits- Responds to escalated US, Canada, and Puerto Rico benefits inquiries through ServiceNow and Zendesk tickets- Identifies opportunities to streamline and document processes and implements improvements- Supports annual US open enrollment, including Workday configuration and testing and the review and distribution of communication materials- Collaborates with the Benefits Analyst to develop Benefits communication and engagement strategy- Develops and maintains employee facing benefits and LOA materials and content- Identifies system issues and works with the HRIS developers to correct and meet compliance guidelines- Ensures NORAM employees have access to the most up to date benefits information, company policies, & resources- Oversees and processes the company’s invoices and purchase orders for all benefit vendors- Demonstrates the utmost discretion in handling sensitive information and ensures compliance with HIPAA, COBRA, ERISA, FMLA, and LOA regulations and entitlements- Partners with the Booking Holdings Benefits team regarding parent company benefit alignment, 401k audits, escalations, and communication- Works in collaboration with Global HQ on the implementation of global benefits projects and communication- Supports the Leave of Absence team in the creation of payroll files, employee article updates, and serves as the back-up POC.

Rollins College

Bachelor of Arts - BA

Agnes Irwin School

High School Diploma