Victoria Grzesiak
- Role
- Product Manager Ii, Customer Communications at DISH TV
- Location
- Denver, CO, US
- LinkedIn followers
- 500 followers
About Victoria Grzesiak
Metrics-driven Product Manager (CSPO) with 3+ years of experience building AI-powered…
Experience
Product Manager Ii, Customer Communications
Feb 2023 — Present · CO, US
Enhance omni-channel customer communications (Push, SMS, Email) across 32M monthly touchpoints,resulting in a XX% increase in MyDISH account creations and a XX% boost in customer retention, drivingimprovements in funnel performance and self-service growth- Lead the development and launch of an integrated onboarding journey, reducing new customer agentcontacts by X% and achieving $XXk in monthly cost savings through automation + personalization- Work closely with engineering teams to oversee the regulations and compliance requirements product backlog, prioritizing business requirements, diving into ambiguous technical problems, and conductingsprint planning to ensure timely delivery- Collaborate with Data, Marketing, Legal, Retention, and Customer Success teams to create a unifiedprioritized roadmap to drive online behavior, improve CX, increase personalization, and reduce tech debt- Monitor KPIs with Tableau and SQL, analyzing comms, web, and app performance to identify optimizationopportunities and deliver actionable insights, increasing mydish.com engagement by 5% in key flows- Utilize quantitative analysis of mydish.com and transactional comms data to identify and triage customer experience issues; implement targeted solutions, leading to a XX% increase in CTR and a XX% increase in self-service appointment scheduling conversion, reducing scheduling-related agent contact costs by X% per month- Partner with Legal and Marketing teams to assess the effectiveness of marketing communications, providing insights to refine promotional strategies while adhering to age and identity related regulation, driving a XX% increase in conversion rate
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