Victoria Gallagher
Senior Operations & Customer Marketing Manager | Expert in Strategic Leadership, Client Relationship Management & Process Optimization
- Role
- Operations Manager - East Coast Sirva Worldwide Relocation at Sirva
- Location
- Fort Wayne, IN, US
- LinkedIn followers
- 500 followers
About Victoria Gallagher
I am a results-driven Senior Operations and Customer Marketing Manager with a proven…
Experience
Operations Manager - East Coast Sirva Worldwide Relocation
Apr 2022 — Present · Fort Wayne, IN, US
Here, I lead a dedicated team of 10 individuals responsible for relocation operations, including dispatchers and schedulers. I take pride in driving cultural transformation within the team, resulting in improved morale and achieving high employee retention. I have also led the revision of our operational playbook to streamline workflows and improve productivity. One of my proudest achievements is co-chairing the annual agent convention and spearheading diversity and inclusion initiatives through SIRVA’s Women Inspired Network and SIRVA in Action employee groups. I ensure that our team consistently meets and exceeds expectations in service delivery and operational excellence.
Education
St. John's University
BS, Communications
1999 — 2003
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