Victoria Farrell
Resolution Quality Engineer Ii @Haworth
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WORK HISTORY
Resolution Quality Engineer Ii @Haworth
Serve as primary point of contact for dealers and Haworth members to problem solve customer dissatisfiers by applying engineering principles, critical thinking, and product knowledge. Determine root cause issues for replacement product; lead project teams with Quality Control, Tailored Solutions, Engineering Teams, and other key stakeholders to eliminate future customer complaints, improve customer satisfaction, and ensure corrective measures are implemented. Utilize historical data to create predictive analysis on future customer complaints; lead project teams to mitigate risk through predictive analytics.
EDUCATION
East Kentwood High School
High School
Michigan State University
Mechanical Engineering
SKILLS
ABOUT VICTORIA FARRELL
Mechanical Engineering graduate with a passion for operational excellence and project…
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