Victoria Eshun
Customer Service Representative @United Ground Express
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WORK HISTORY
Customer Service Representative @United Ground Express
Dayton, OH, US
Cross-Utilized Team Member | United Airlines– Dayton International Airport.* Consistently upheld all company, FAA, DOT, and Homeland Security standards, while expertly assisting passengers at various service points including the ticket counter, KIOSKS, and gates to ensure a smooth and compliant travel process.Trained and certified to perform both Customer Service Representative and Ramp Service Agent roles, delivering seamless passenger experiences and safe, efficient ground operations. Skilled in customer engagement, problem resolution, baggage handling, aircraft servicing, and ensuring operational excellence in a fast-paced airport environment.
EDUCATION
Kumasi Academy
Certificate , Art/Art Studies, General
Kwame Nkrumah University of Science and Technology, Kumasi
DBA
Primo Aviation and Management College
Diploma in Airfare Ticketing and Reservation, Aviation/Airway Management and Operations
Alliance Française Ghana
Alter Ego level 1, French Studies
ABOUT VICTORIA ESHUN
Cybersecurity Analyst with expertise in risk assessment, cybersecurity monitoring…
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