Victoria Centeno
- Role
- Customer Support Specialist at Element451
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Victoria Centeno
A professional with a head for business who excels at solving challenges with a rare…
Experience
Customer Support Specialist
Mar 2023 — Present
Manage multi-channel inbound client inquiries (Portal, Chat, Email and Phone) regarding product functionality or problems for 100+ partners; troubleshoot with client to fully diagnose, then develop solutions and respond within Service Level Agreement timelines • Collaborating cross functionally with sales and product teams to improve customer experience • Maintain accurate and immediate documentation for all steps to reproduce and activities undertaken to resolve client issues, questions and concerns • Escalate client issues that are unable to be resolved as necessary, to ensure timely resolution • Routinely update the client, following SLA (Service Level Agreement) guidelines, on active issues to gain additional information or to advise of status • Follow up with customers to ensure resolution, while providing an exceptional customer experience • Preparing documents and reports as needed
Education
East Carolina University
Business, Marketing
2012 — 2016
Skills
- Problem Solving
- Time Management
- Social Media
- Customer Oriented
- Marketing
- Social Networking
- Marketing Strategy
- Social Media Marketing
- Teamwork
- Strategic Marketing
- Public Speaking
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