Victoria Carnaghi

About Victoria Carnaghi

Business Operations Manager | Company Builder | Process & Performance LeaderI’m an operations-focused problem solver who loves bringing structure, clarity, and momentum to fast-moving teams. Over the past decade, I’ve supported and partnered with Sales, Recruiting, HR, Accounting, and Executive Leadership to build processes, improve workflows, implement systems, and create the kind of operational backbone that teams can rely on.My experience spans operations management, administrative leadership, recruiting operations, business analysis, and sales operations — but the common thread is simple: I make things run better. I’m at my best when diagnosing bottlenecks, building scalable processes, optimizing tools and CRMs, or turning data into insights that guide strategy.I’ve created company-wide SOPs, launched onboarding and training programs, redesigned cross-functional workflows, implemented new systems, built dashboards from scratch, improved pipeline accuracy, and served as the go-to partner for leadership on strategy, planning, and execution.Above all, I care about creating clarity, supporting people, and helping teams grow in sustainable, scalable ways.Key Areas: Operations Management • Workflow Design • Recruiting Ops • Business Operations • Administrative Leadership • CRM/ATS Administration • KPI & Dashboard Development • Process Improvement • Sales Operations Support • Cross-Functional Collaboration • Systems Implementation

Experience

1. Business Operations Manager

   Operational Technical Services

   Nov 2021 — Present · Detroit, MI, US

   At OTS, I became the operational backbone of the organization, building the systems, processes, and cross-functional workflows that allowed the company to scale. I partnered closely with Sales, Recruiting, HR, Accounting, and the C-suite to bring structure, clarity, and automation to a fast-growing business that needed a foundational operational framework.I focused on diagnosing bottlenecks, improving workflows, implementing tools, building dashboards, and developing SOPs that made daily operations smoother and more predictable. I also served as the primary systems owner, led vendor management, and supported strategic planning with data-driven insights.Key Contributions:Built company-wide SOPs, policies, and process documentation for Sales, Recruiting, and Operations.Redesigned cross-functional workflows to improve handoffs, reduce inefficiencies, and strengthen alignment.Served as CRM/HRIS owner: built custom fields, automations, workflows, and trained staff across departments.Developed KPI dashboards and performance reports to give leadership visibility into revenue, productivity, and staffing trends.Supported C-suite in strategic planning, workforce modeling, and operational decision-making.Managed vendor contracts, renewals, audits, and ROI analysis for tools and conference partnerships.Coordinated all conference logistics: travel, booth shipments, registrations, sponsorships, swag, and vendor communication.Created onboarding programs, training materials, and documentation used across the company today.Acted as a cross-functional liaison, ensuring departments had the data, tools, and processes they needed to operate effectively.Skills: Operations Management · Workflow Design · KPI Reporting · Systems Implementation · SOP Development · Cross-Functional Collaboration · Vendor Management

Education

• University of Dayton

  Bachelor's degree, Marketing with an Emphasis in Sales Management