Vicki Buttray
Patient Experience Consultant @Children\'s National Hospital
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WORK HISTORY
Patient Experience Consultant @Children\'s National Hospital
US
Developed and implemented a comprehensive framework to integrate support services into the hospital’s patient experience program and survey methodology. • Partnered with key leadership to identify and address experience gaps using qualitative and quantitative data, translating findings into actionable insights. • Facilitated interdisciplinary communication and consultation workshops to improve patient care while supporting teams in meeting organizational goals related to patient experience. • Served as the primary advocate for the patient voice, ensuring it was reflected in strategic decisions and operations. • Monitored experience metrics and created structured distribution plans to deliver insights to relevant stakeholders. • Designed educational resources and training materials to equip staff with the tools to enhance patient interactions and care delivery. • Led change initiatives through targeted training and reinforcement of organizational values and national best practices in patient experience.
EDUCATION
Southern New Hampshire University
Master of Business Administration - MBA, Health/Health Care Administration/Management
Southern New Hampshire University
Bachelor of Science - BS, Health/Health Care Administration/Management
CCI Training Center
Pharmacy Technician/Assistant
ABOUT VICKI BUTTRAY
Professional with 12+ years in healthcare, specializing in process improvement, education, and patient care. Passionate about empowering others through knowledge sharing and skill-building. Skilled in stakeholder engagement, data analysis, and resource development. Proven track record in improving patient experience, driving outcomes, and leading initiatives that enhance care delivery. Versatile professional with transferable skills across industries.
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