Vicky Brauer

About Vicky Brauer

With over a decade of experience across partner operations, education, and workforce transformation, I’m passionate about driving impactful programs that deliver exceptional client experiences and sustainable results. Currently, as Manager, Implementation within Client Success at Empathy, I lead the implementation team and oversee complex onboarding and implementation initiatives, ensuring seamless transitions and long-term success for our partners.Throughout my career, I’ve worked at the intersection of program management, client success, and strategic partnerships—designing and executing solutions that align with business goals while centering the customer experience. I bring a deep understanding of stakeholder management, risk mitigation, and operational excellence, with a proven track record of helping organizations scale programs that prioritize both impact and equity.With a foundation in education and a focus on enablement, I approach every project with empathy, curiosity, and a commitment to building collaborative relationships. Whether launching new initiatives or optimizing existing processes, I thrive on connecting partners with the resources and support they need to succeed.

Experience

1. Manager, Implementation

   Empathy

   Jan 2026 — Present · New York, NY, US

Education

• Penn State University

  Bachelor of Science in Human Development and Family Studies, Minor in Health Policy Administration

• City University of New York-Hunter College

  Master of Education (M.Ed.)