Victoria B.
Business Analyst @Broadspire
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WORK HISTORY
Business Analyst @Broadspire
FL, US
Partnered with cross-functional teams to analyze business needs and draft user stories, enabling development of digital learning tools, training systems, and integration of educational platforms across departments. Facilitated interactive workshops to gather training requirements, define learning goals, and shape instructional content, aligning stakeholder input with performance outcomes and organizational learning strategy. Provided mentorship to junior analysts and post-project support, reinforcing continuous learning through knowledge sharing, user guidance, and optimizing training resources in a collaborative learning environment. Developed scalable onboarding workflows and learner communication templates using Salesforce and Conga, enhancing training delivery, engagement, and automated outreach for client groups of 1,500 to lives. Led client-facing meetings to explain task grids, workflows, and eligibility file structures, simplifying complex data into clear training modules and showcasing expertise in translating technical info into instruction.
EDUCATION
Florida International University
Master's degree, Urban Education and Leadership
Washington High School
High School Diploma, General Studies
University of Sioux Falls
Bachelor of Arts (B.A.), English
University of Miami
Doctor of Education, Doctor of Applied Learning Sciences
ABOUT VICTORIA B.
Accomplished and dedicated professional pursuing a career transition into instructional design and learning development. I hold a Master’s degree in Urban Education and am currently pursuing a doctorate in Applied Learning Sciences. My background in business analysis within the insurance sector has consistently involved responsibilities such as one-on-one coaching, lesson planning, and leading teams through new systems and workflows. I’m ready to contribute to a forward-thinking organization that values education, innovation, and continuous growth—and I proudly uphold the leadership and service values of Alpha Kappa Alpha Sorority, Inc. I bring a strategic mindset, a passion for lifelong learning, and a strong foundation in the ADDIE model. I am skilled at translating complex business processes into easy-to-understand training materials tailored to adult learners. As a member of the American Association of University Professors (AAUP), I am committed to fostering inclusive, impactful learning experiences that support institutional goals and learner success.
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