Victor Hugo Ibarra
Software Quality Assurance | Printer RIPs
- Role
- Lead Software Quality Assurance Engineer at Fiery
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Victor Hugo Ibarra
Quality Assurance Engineer leader with experience in working cross-functionally with product owners, developers, and marketing to launch robust products on time to the market. Additional experiences include working directly with customers in a customer success role to provide product training and support.Quality Assurance Engineering• Led the QA process for new product development throughout the product’s software development life cycle.• Created and managed communication tools to provide transparent test results and test status to stakeholders.• Studied technical documentation and processed the information for non-technical customers (internal and external) for the purpose of creating user-friendly documentation and training material.Customer Success• Provided customer software and hardware training.• Assessed the customers’ knowledge of the products and recommended areas of knowledge to improve.• Created training content and documentation for gaps in the customer’s training material.• Took customer feedback and clearly communicate opportunities for improvement to the development team.With my experience as a QA engineer and my experience in a customer success role, I have a deep understanding of the development process and customer success. I can leverage these experiences to help improve the functionality and quality of products and educate and support customers to help generate high levels of product success.
Experience
Lead Software Quality Assurance Engineer
Oct 2021 — Present · Austin, TX, US
Education
California Polytechnic State University-San Luis Obispo
B.S
Skills
- Color Management
- Jira
- Software Development
- Scrum
- Quality Assurance
- Agile Methodologies
- Product Management
- Test Cases
- Usability Testing
- Software Quality Assurance
- Software Engineering
- Testing
- Test Automation
- Test Planning
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