Victor Sutphen
Technology Analyst Sr @Intermountain Health
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WORK HISTORY
Technology Analyst Sr @Intermountain Health
Grand Junction, CO, US
Monitor and handle troubleshooting of systems, dispatching to appropriate resource if unable to correct issue. Utilizing remote software where appropriate for installations and troubleshooting of PC and MPS (printer) based issues. Adequately document resolution to issues in ticketing software. Add or heat networks ports when needed. IT Project Management for new clinic or department builds. Maintain and update policies and procedures for areas of responsibility. Manage MPS and IT Stockroom for St. Mary\'s Medical Center. Keep user base informed of systems changes (software/hardware upgrades, planned down times, system unavailability). Disseminate information to ITDS and end user base when appropriate. Update support staff in a timely manner on the status of projects, trouble tickets and system changes.
EDUCATION
Florida Career College-Clearwater
A.S. , Computer Security and Engineering
Western Governors University
B.S., Network Operations and Security
Cisco Networking Academy
Associate of Science - AS, System, Networking, and LAN/WAN Management/Manager
ABOUT VICTOR SUTPHEN
Cyber-security professional that enjoys continually seeking ways to increase my Soft, and IT, skill sets.
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