Victor P.
Global Senior Director, Critical Customer Engagements at VMware
- Role
- Global Senior Director, Critical Customer Engagements at Vmware
- Location
- Erie, CO, US
- LinkedIn followers
- 500 followers
About Victor P.
High performance, passionate, creative, and goal oriented leader with demonstrated experience in growing world class customer obsessed teams. I specialize in managing people and projects in culturally diverse environments, engaging and supporting customers during their most critical situations, negotiating and influencing at the senior executive level, leading high impact and complex projects, building and driving operational efficiency and cost optimization, and coaching and mentoring. Recognized for broad expertise directing all aspects of customer engagement with a laser focus on achieving the highest degree of customer delight.Areas of Expertise:• Escalation and Crisis Management• Global Customer Success• Customer Relationship Management• Partner Channel Management• Passionate leader of competitive, hard working and customer focused teams• Field Service Delivery Advocate• International Business Operations• Problem Solving• Excellent Communicator• Fluent in English and Spanish
Experience
Global Senior Director, Critical Customer Engagements
Aug 2022 — Present
Education
Harvard Business School Online
Management Essentials
Harvard Business School Online
Certificate of Specialization in Leadership and Management
Harvard Business School Online
Strategy Execution
Harvard Business School Online
Negotiation Mastery
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