Victor Ominyi

Senior Software Support Engineer @SpecterOps

GB

Technical Troubleshooting and Support - Diagnose and resolve technical issues- Investigate incidents and provide timely solutions for customer and internal team issues. Customer Service - Provide exceptional customer support, explaining complex issues in a customer-friendly manner- Assist in onboarding clients and addressing their technical queries. System Monitoring and Maintenance - Monitor system performance and handle outages, ensuring uninterrupted services- Respond to alerts and optimize systems through automation and scripting. Tool Utilization Operating Systems: Windows Server, Linux (RHEL, Ubuntu, CentOS), Mac OS- Cloud Platforms: Azure, AWS, Oracle Cloud- Databases: MS SQL, MySQL, Postgres- Network Analysis: traceroute, ping, nslookup- Monitoring Tools: Dynatrace, MS App Insights, Grafana, SiteScope, Logic Monitor- Backup & Recovery: Veeam- Scripting: PowerShell- CRM: Salesforce