Victor Mukome
Director, IT Service Management @ UW Medicine | Service Delivery
- Role
- Director, IT Service Management at UW Medicine
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Victor Mukome
Strategic IT Service Management (ITSM) leader with 15+ years of success delivering transformative technology solutions across diverse industries. Expert in aligning ITSM strategies with business objectives, designing and implementing ServiceNow roadmaps, and leveraging ITIL frameworks to drive operational efficiency, elevate customer satisfaction, and foster a culture of continuous improvement. Proven ability to lead high-performing teams and deliver measurable results in complex environments, including Oil & Gas, Real Estate, and Healthcare.
Experience
Director, IT Service Management
Jan 2022 — Present · Seattle, WA, US
Leading a high-performing team of 40+ professionals, encompassing Service Desk, Testing, Epic Data Courier and Environment Management, ServiceNow Program Management and Development, and ITIL Practice Owners, fostering a culture of collaboration, accountability, and continuous learning. Collaborating effectively with C-Suite stakeholders to ensure strategic alignment of ServiceNow initiatives with broader organizational goals. Spearheading a large-scale ServiceNow implementation, streamlining workflows, enhancing self-service, and driving significant increases in operational efficiency and user satisfaction. Transforming service delivery for UW Medicine by developing and executing a comprehensive, value-focused ITSM roadmap and maturity model, aligning IT services with strategic business objectives.
Education
Rice Business
Master of Business Administration - MBA
Duquesne University
Bachelor of Science - BS, Information Technology & Accounting (Dual Major)
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