Victor Lazarus

About Victor Lazarus

Bringing a wealth of experience in quality assurance, operations, and business support, I…

Experience

1. Customer Success Manager

   COLEDA B2B

   Jan 2024 — Present · Pune, IN

   I am a Dedicated Customer Success Manager at ColedaB2B, a leading Lead Generation company. Serving as the single point of contact (SPOC) for clients, I am committed to ensuring their satisfaction and success. Leveraging expertise in lead generation and client relationship management, I strive to exceed client expectations and drive long-term partnerships.Responsibilities:Act as the primary liaison between ColedaB2B and assigned clients, serving as their trusted advisor and advocate.Understand client objectives, challenges, and requirements to tailor solutions that align with their business goals.Collaborate with internal teams to ensure timely delivery of high-quality leads and effective resolution of client inquiries or issues.Provide proactive guidance and strategic recommendations to clients to maximize the value of our lead generation services.Monitor client satisfaction and performance metrics, identifying areas for improvement and implementing corrective actions as needed.Foster strong, long-lasting relationships with clients through regular communication, status updates, and strategic account reviews.Stay abreast of industry trends, market developments, and competitor activities to provide valuable insights and recommendations to clients.

Education

• Savitribai Phule Pune University

  Bachelor of Commerce - BCom

  2003 — 2006