Victor Islas
Quality Assurance | Wipro @ Meta
- Role
- Quality Assurance - Wipro at Meta at Wipro
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
Experience
Quality Assurance - Wipro at Meta
Jun 2025 — Present · Austin, TX, US
Quality Transaction Monitoring:Perform regular audits of triage tasks to ensure adherence to client-specific guidelines, internal quality standards, and regulatory compliance.Root Cause Analysis:Investigate quality failures and performance deviations by identifying root causes, collaborating with operations and training teams to implement corrective actions.Trend Analysis:Analyze quality scores, feedback, and error types across teams and timeframes to determine, identify process issues, and support strategic improvements.Action Plan Evaluation:Review and evaluate the effectiveness of action plans implemented to address quality gaps, ensuring they drive measurable improvements.
Education
Universidad de Guadalajara
LICENCIATURA EN TECNOLOGIAS E INFORMACION (LTEI), Information Technology
Universidad de Guadalajara
High School Diploma
2013 — 2015
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