Victor D. Longoria
Workforce Planning and Management @ Optum | Optimizing Call Center Operations
- Role
- Workforce Planning Senior Analyst at Optum
- Location
- Las Vegas, NV, US
- LinkedIn followers
- 500 followers
About Victor D. Longoria
Strategic workforce planning professional with extensive experience in contact center optimization, workforce management, and operational strategy for large-scale operations. I specialize in translating complex workforce data into actionable insights, aligning staffing investments with service performance, operational efficiency, and enterprise objectives.I have led multi-site workforce planning initiatives, including short and mid-range capacity planning, scenario modeling, and productivity analysis, to drive cost optimization, risk mitigation, and service-level improvement. I partner closely with operational and senior leadership to inform strategic workforce decisions and support enterprise-wide planning cycles.Certified Project Management Professional (PMP)® and Lean practitioner, with a proven track record of delivering efficiency gains, cost savings, and enhanced workforce outcomes. Passionate about collaborating with cross-functional teams to translate data into strategy, streamline workflows, and build scalable workforce solutions.Currently focused on enterprise strategic workforce planning, scenario modeling, and aligning workforce strategy with business transformation and organizational growth.
Experience
Workforce Planning Senior Analyst
Feb 2025 — Present
Education
California State University, Monterey Bay
Bachelor of Business Administration (B.B.A.), Business Administration and Management, General
2000 — 2004
Hartnell College
Associate of Arts (A.A.), Transfer Studies
1995 — 1999
UC Berkeley Extension
Executive Development Program in Human Services Certificate, LEAN Methodologies in Social Services
2018 — 2019
University of Southern California
Doctor of Education (Ed.D.), Organizational Change and Leadership
Golden Gate University
Executive Master of Public Administration, Public Administration
2012 — 2013
University of Phoenix
Master of Business Administration (M.B.A.), Business Administration/ Human Resources Management
2004 — 2006
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