Victor Camilo
✔ IT Leader ► Global Technical Support + Solutions | User Experiences | Service Desk Management | Innovative Project Leader with Emerging Technology
- Role
- Senior Director, Service Desk & Client Support at Save the Children US
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Victor Camilo
Creative and visionary leader with expertise in helping people turn ideas into reality. Successful at creating new technology solutions for multibillion-dollar organizations and blending innovation and experience with collaboration. Naturally builds strong relationships quickly and is passionate about making meaningful changes at all levels. A trusted advisor, approaches each initiative, project, and request with an “anything is possible” mindset; no task is too small. • IT Global Support: Onboarded, trained, and managed high-performing technical support teams in India, driving operational efficiency and scalability and ensuring performance aligned with the organizational goals• Process Optimization: Continuously developed and integrated new and revised procedures for key IT projects to ensure business requirements and objectives were met or exceeded• Innovative Leadership: Built and implemented training for new employees, auto and property claims adjusters, and senior leaders, utilizing Virtual Reality (VR) and Augmented Reality (AR) technology for cost-effective operational efficiency; providing technical support for equipment as needed
Experience
Senior Director, Service Desk & Client Support
Sep 2024 — Present · Chicago, IL, US
Transforming our first point of contact support team from a call and dispatch to a high-performing, value-add organization following the ITSM methodology. Focusing on employee productivity, leveraging contemporary collaborative tools for a hybrid & remote global workforce.
Education
University of Illinois Urbana-Champaign
Computer Science, Design, Urban Planning, and Architecture
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