Victor B.
Account Management Specialist (Saas Solutions) @I9 Everywhere By Pointhr
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WORK HISTORY
Account Management Specialist (Saas Solutions) @I9 Everywhere By Pointhr
Flower Mound, TX, US
Serve as the primary liaison between clients and internal teams, ensuring seamless delivery ofbackground screening and compliance services- Manage a growing portfolio of client accounts, focusing on relationship-building, service optimization, and retention-Oversee contract renewals and expansions, negotiating terms, managing renewals pipeline, and ensuring on-time execution of agreements- Assist with onboarding new clients, guiding them through PointHR\'s platform and services withconfidence and clarity- Collaborate with sales and technical teams to customize solutions based on each client\'s hiring and compliance needs- Monitor performance metrics and client satisfaction; proactively identify areas for improvement- Subject matter expert in background screening, FCRA compliance, and industry-specific regulations- Deliver exceptional customer experiences and become a trusted partner to each client supported-Tech Stack (HRIS + ATS + CRM)
EDUCATION
University of South Florida
Business Administration and Management, General
ABOUT VICTOR B.
PointHR empowers HR teams nationwide with innovative SaaS-based compliance and background…
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