Victor Agu
L3 Desktop Support & Microsoft 365 Specialist @Gigmo Solutions
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WORK HISTORY
L3 Desktop Support & Microsoft 365 Specialist @Gigmo Solutions
Provide technical support and assistance to clients experiencing issues with Microsoft 365 services, including Exchange Online, SharePoint Online, Teams, OneDrive, and Office applications.• Diagnose and troubleshoot technical issues related to email, document collaboration, communication, and other Microsoft 365 functionalities.• Resolve user-reported incidents and service requests in a timely and efficient manner, ensuring minimal disruption to client operations.• Collaborate with internal teams and external vendors to escalate and resolve complex technical issues that require advanced troubleshooting or escalation to Microsoft support.• Perform configuration, administration, and maintenance tasks for Microsoft 365 environments, including user account management, security settings, and data governance policies.• Assist clients with migration projects to Microsoft 365, including planning, implementation, and post-migration support.• Develop and maintain technical documentation, knowledge base articles, and best practices guides to support internal teams and clients.• Stay informed about the latest updates, features, and best practices related to Microsoft 365 services, ensuring continuous improvement and optimization of client environments.• Provide training and guidance to end-users on how to utilize Microsoft 365 applications and maximize productivity effectively.• Participate in on-call rotation and after-hours support as required to address critical issues and maintain service availability.
EDUCATION
Quantic School of Business and Technology
Master of Business Administration - MBA
Michael Okpara' University of Agriculture Umudike
Bachelor of Engineering (B.Eng.)
Conestoga College
Postgraduate Degree
Conestoga College
Postgraduate Degree
ABOUT VICTOR AGU
An Accomplished IT professional with experience troubleshooting hardware, software, and network issues. Proficient in system administration, helpdesk support, and project management using Agile methodologies. Strong expertise in networking concepts, cloud infrastructures, and cybersecurity. Holds advanced degrees and multiple certifications in IT and cybersecurity, with a proven track record of enhancing operational efficiency and customer satisfaction in remote and on-site environments while consistently exceeding performance targets.
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