Vivek Raj
Support Engineer at Microsoft
- Role
- Support Engineer at Microsoft
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Vivek Raj
Experienced Support Engineer with a demonstrated history of working in the computer…
Experience
Support Engineer
Sep 2018 — Present · Bengaluru, IN
Support Engineers(SE) serve as front line technical resources for Microsoft’s customers and partners via phone, email or web to deliver unique value by collaboratively and actively solving customer problems, providing proactive support advice, contributing to product quality and enhancements and creating self-help assets to broadly reach more customers.Core Responsibilities are scope a customer’s issue, Consult and collaborate with immediate peers,Empower customers, advise customers, maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations.Worked on Microsoft premiere support cases for Windows networking components.Provided support on cases related to RDS, printing, Windows10, Store for business.Provided support to customers with troubleshooting, data analysis and root cause analysis.Collaborated with the debugging engineers to work on cases and product improvements.Collaborated across multiple teams (AD, Networking, Azure etc.) to provide resolutions to customer cases.
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