Vicky Higuera

About Vicky Higuera

Hi, I’m Vicky! I’m an IT leader with over 10 years of experience delivering scalable, secure, and people-centered technology solutions across corporate, retail, and education settings.As the first female IT Manager at Bombas, I lead initiatives that modernize infrastructure, strengthen security and compliance, and support hybrid teams across the globe. My path into tech started at the Apple Genius Bar, where I learned the value of empathy, clear communication, and solving problems with impact. Since then, I’ve grown into a strategic leader who builds trusted systems, scales IT operations, and turns complex challenges into practical, human solutions.I’m passionate about building inclusive, high-performing teams and driving IT strategies that align with business goals. Whether I’m implementing MDM platforms, improving onboarding workflows, or partnering with Information Security, Finance, Legal, and People teams, I bring a calm, solutions-first mindset and a commitment to operational excellence.I stay ahead of emerging technology and pride myself on being a reliable, approachable resource in fast-paced, ever-changing environments.

Experience

1. IT Manager

   Bombas

   Aug 2021 — Present · New York, NY, US

   Lead IT strategy and operations for HQ and remote teams, enabling seamless support for over 200+ users through scalable infrastructure and streamlined service delivery- Develop and enforce IT policies and procedures aligned with GDPR, PCI DSS, and internal security standards; conduct recurring audits and lead remediation efforts to strengthen risk posture and ensure business continuity- Collaborate with Finance and Legal teams to align IT initiatives with compliance, budgetary planning, procurement strategy, and organizational objectives- Oversee IT asset lifecycle management across Apple and Windows environments; implemented Kandji and Microsoft Intune to enhance endpoint visibility and control- Co-own employee onboarding and offboarding with the People team, designing workflows that significantly reduce provisioning time and improve new hire experience- Manage identity and access governance for core SaaS platforms including Okta, Google Workspace, Atlassian, and Slack to ensure secure, reliable collaboration at scale- Refine IT support operations and help desk structure, accelerating resolution times and improving team responsiveness through process improvements and service metrics- Manage vendor relationships, ensuring cost-effective service delivery and alignment with business and technical requirements.

Education

• Hunter College

  Bachelor of Arts (B.A.)