Vicky Desai
Senior Director - Services
- Role
- Senior Director Services at NTT DATA, Inc.
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Vicky Desai
A “Performance Driven Professional” bringing in rare level business acumen and record of achievements developed in over 20 years.Sufficient experience in managing entire process operations with an aim to accomplish goals successfully.Operations Management focusing on maximizing customer satisfaction,ITIL, process compliance, etc. Process improvement initiatives to achieve maximum efficiency in various operations Abilities in coordinating with internal/external customers for running successful business operations and experience of implementing procedures and service standards for business excellence Adroit in ensuring delivery of high quality services to support customer\'s business needs & achieving continued high customer satisfaction from all operational users for services Prudent, disciplined & self-motivated with excellent interpersonal, communication & organizational skills with proven abilities in team management and customer relationship management
Experience
Senior Director Services
Jul 2023 — Present · Mumbai, IN
Education
University of Mumbai
Engineer's Degree, Instrumentation Technology/Technician
1995 — 2002
Skills
- Team Management
- Vendor Management
- Service Management
- People Management
- IT Operations
- Bpo
- Incident Management
- Managed Services
- IT Outsourcing
- Outsourcing
- Transition Management
- IT Service Management
- Management
- Sla
- Itil
- Telecommunications
- Service Delivery
- Technical Support
- Global Delivery
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