Vicky Thomas

WORK HISTORY

EDUCATION

ABOUT VICKY THOMAS

An ambitious hands-on senior leader with 25 years’ financial services experience in leading large complex operational teams, defining customer and point of sale product life cycle strategy and with a proven track record in delivering transformational and regulatory change programmes. Being a forward-thinking leader with the mindset to create customer focused strategy whilst meeting risk and regulation guidelines has allowed me to deliver outstanding commercial performance throughout my career.I have a deep understanding of financial services regulation including Consumer Duty and the FCA Guidance on the Treatment of Vulnerable Customers.Skills & Experience • Extensive knowledge of UK regulated, and unregulated financial products including retail banking and point of sale finance.• Defining and delivering customer journey and product life cycle strategy through target operating model, process re-design, disruptive digital automation, efficiency and simplification• Strong communication and senior stakeholder management skills with both internal and external customers. • Delivering regulatory and transformational change across customer journeys, operational servicing functions and technology. • Scale senior leadership experience with a successful record in building high performing teams, delivering good customer outcomes and commercial results.• Product management and commercial experience delivering on wider business strategy and customer proposition. • In depth experience of banking regulation, compliance, risk management frameworks, governance, and oversight policies.