Vicky Theodorou

WORK HISTORY

EDUCATION

SKILLS

ABOUT VICKY THEODOROU

Turning IT Services into Competitive Advantages I’m the IT Operations leader companies call when they want to deliver exceptional results under pressure. With over 15 years of experience driving IT service transformation, I specialise in elevating team performance, scaling IT operations, and delighting clients with results they didn’t think were possible.Here’s what sets me apart: High-Impact Results: Led initiatives achieving 99%+ SLA compliance and a 4.9+ CSAT score, keeping clients thrilled and driving new business growth. Service Desk Architect: Built IT service desks from scratch, implementing tools like ServiceNow and Remedy, resulting in automated workflows and immediate operational success. Performance Amplifier: Increased departmental efficiency by 30% through smart reporting and process refinement.Crisis Resilience: Delivered uninterrupted IT services during the pandemic, helping clients pivot to remote work seamlessly—on time and under budget. Leadership That Inspires: Mentored 45+ engineers and team managers, fostering career growth, technical excellence, and a customer-first mindset. Recognised Excellence: Finalist for the Best IT Services Award—because exceeding expectations isn’t just a goal, it’s the standard.Whether it’s scaling IT operations, building award-winning teams, or turning roadblocks into milestones, I deliver results that matter. Ready to elevate your IT services to the next level? Let’s connect!Working with passion to ensure outcome-based services utilising my extensive IT Service Management experience including ITIL v3 has enabled me to drive out inefficiencies and increase availability and productivity adding value and quality of services. I am interested in challenges because they lead to innovations and project which provide high level results for the company I work for.Self-motivated, earnest, strong leadership and communication qualities, hardworking, willing, kind and with customer focus attitude.