Vicky Singh
Customer Experience | IT Operations & Project Coordination | Data-Driven Troubleshooter | Telecom & EdTech
- Role
- Customer Experience Specialist at Aakash Educational Services Limited
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
Experience
Customer Experience Specialist
Aakash Educational Services Limited
May 2025 — Present · IN
Handling student and parent queries to ensure customer satisfaction.• Collaborating with academic and technical teams to resolve issues efficiently.• Monitoring customer feedback and providing actionable insights for improvement.• Supporting escalation management and service quality enhancement.• Ensuring prompt and professional resolution of customer concerns across channels.
Education
Dr. B R Ambedkar National Institute of Technology, Jalandhar ( PUNJAB)
PGDM
Lyallpur Khalsa College of Engineering
Bachelor of Technology, Electrical, Electronics and Communications Engineering
2013 — 2017
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