Vicky Sharma
Manager - Training I SAAS - Content Writer I OTC I Transition I Stakeholder Management I
- Role
- Training Manager at Emagia
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Vicky Sharma
Accomplished Associate Manager recognized for expertise in SaaS enablement, training…
Experience
Training Manager
Nov 2024 — Present · Hyderabad, IN
Developed comprehensive training materials such as user guides, process documentation, e-learning modules, presentations, and quizzes, focusing on Order-to-Cash (OTC) business processes.Collaborated with subject matter experts (SMEs), business analysts, and trainers to gather, validate, and ensure the accuracy of content for training initiatives.Simplified complex OTC concepts including order management, invoicing, credit management, collections, dispute resolution, and cash application, creating clear, concise, and easily understandable documentation for both beginner and advanced users.Tailored training materials to meet business goals and address pain points within the OTC lifecycle, aligning with organizational priorities and enhancing operational efficiency.Created multimedia training assets, such as video scripts, interactive e-learning modules, and step-by-step walkthroughs to improve user engagement and learning effectiveness.Regularly updated training content based on feedback, system updates (e.g, Workday or ERP systems), and changes in OTC processes to maintain relevance and accuracy.Tracked and measured the effectiveness of training programs using feedback, assessments, and learning metrics, implementing necessary updates to optimize comprehension and learning outcomes.Maintained consistency in tone, style, and structure of all materials, adhering to branding guidelines and instructional design best practices.Provided continuous support to users through post-training resources, FAQs, and troubleshooting guides to ensure ongoing understanding of OTC processes.
Education
Aurbindo Group of Institute
Master of Business Administration - MBA
2012 — 2014
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