Vicky Rawat

About Vicky Rawat

Diligent project manager offering a proven record of success leading all phases of…

Experience

1. Delivery Manager, Scrum Master

   IDEMIA

   Sep 2019 — Present · Mumbai, IN

   Managed entire Reliance JIO account and portfolio with respect to implementation of 2 major products (1) Identity (Facial Recognition) and (2) Payments (Tap and Pay) with a team size of 30 associates located in France, India, Poland and Romania with an overall budget of €3.1 million.• Worked with business and sales to identify gaps in JIO’s business model and added 21 additional CR’s to help improve their application support and customer base worth €0.8 million. • Clocking Gross Margin profitability of 35% for product implementation and CR’s. Lead and managed delivery teams for complete life cycle implementations, multiple CR’s, support and roll out of products. Follow account specific project change review process and submit project change requests.• In addition to responsibility as a service delivery manager, also voluntarily took up the responsibility of Customer Success Manager (CSM) for JIO in order to ensure transparency and customer satisfaction was kept at par with respect to expectations defined by JIO throughout the duration of implementation. • Ensured all internal processes were followed adhering to organization and PMO standards and policies including CKO, IKO, TTD, TTS, SMR, GLR, technical project review meetings, project audit review meetings.• Timely instructions to finance team to raise invoices for milestone achieved. Timely escalate relevant project issues to senior management in accordance to agreed Risk Management process and matrix. Deliver agreed deliverables/milestones to customer with quality and report project progress to senior management frequently. • Ability to establish and maintain effective work relationships at all levels, co-ordinate and prioritize customer requests. Ability to write performance evaluations, issue counseling forms and disciplinary actions, handle employee complaints and grievances and recommend the hiring, termination and promotion of staff.

Education

• Institute of Technology

  Diploma in Digital Electronics

  1993 — 1996

• New Era High School

  SSC

  1992 — 1993

• Shah And Anchor Kutchhi Engineering College

  Bachelor in Engineering

  1996 — 1999