Vicky Poon
Consultant @RBC
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WORK HISTORY
Consultant @RBC
CA
Proactively engage with RBC clients through various communication channels to deliver an outstanding customer service experience, making every client interaction an exceptional one- Focus on helping clients when they need us most, by responding empathetically to a variety of questions, assisting with a myriad of banking solutions and resolving client concerns at first point of contact- Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests
EDUCATION
University of Calgary
Bachelor of Arts - BA, International Relations
ABOUT VICKY POON
Experienced professional with a diverse background in customer service, project assistance, and sales enablement. Proven ability to deliver exceptional service, handle cash transactions, and maintain high standards of food safety. Skilled in organizing meetings, coordinating events, and supporting professional development programs. Strong analytical skills and expertise in qualifying leads and providing support in the sales process. Effective communicator with experience in hospitality and security roles. Bachelor of Arts in International Relations with a minor in East Asian Studies from the University of Calgary.
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