Vicky Panchal
Presales Consultant @Exotel
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WORK HISTORY
Presales Consultant @Exotel
Mumbai, IN
Handling the existing clients/prospects majorly from the Manufacturing, Retail, BFSI, NBC, AMC, Stock Broking, Fintech sectors.• Client interaction (BU head, InfoSec, VP, CXO); online or in-person meetings.• Providing/Assisting with Technical Consultancy to Clients/Prospects looking to enhance their CX.To assist the Sales team with the technical queries from the client/prospect (RFPs, RFIs, technical questionnaire related to the CPaaS, CCaas, Conversational Al SaaS, InfoSec and/or hosting infrastructure, deployment methodology,HA/DR set-up.• Responding to clients\' technical queries during the pitching, follow-up, product demo, POC and/or the negotiating stage.• Preparing technical documentation like solution presentations, high-level deployment, SOW document, responses towards the clients\' technical questionnaire.• Facilitating Demos, POCs.• Having project kick-off calls with the closed accounts and handing over accounts to the Projects for delivery/implementation.• Drishti-Soft Solutions Pvt Ltd (Ameyo) is merged with Exotel Techcom Pvt Ltd (Exotel).
EDUCATION
Yadavrao tasgaonkar college of engineering and management
Bachelor's degree
ABOUT VICKY PANCHAL
Consultant with 5+ years experience
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