Vicky Liu
Civic Tech Product Management
- Role
- Product Manager at ICF
- Location
- Raleigh-Durham-Chapel Hill, NC, US
- LinkedIn followers
- 500 followers
About Vicky Liu
I am a digital product manager dedicated to transforming online government and nonprofit…
Experience
Product Manager
Jan 2008 — Present · Raleigh-Durham-Chapel Hill, NC, US
Product Development and Program Management: Lead end-to-end product development for a $10M portfolio of projects; own the product roadmap, backlog, and priorities; create cost estimates and track budgets and timelines; serve as scrum master. Examples of projects include website migrations; AWS migration; implementation of Salesforce, generative AI, search technology stacks, content management systems, and learning management systems. Skills and software include Jira, Confluence, Google Analytics, Mural, Adobe XD, Figma, CSS/HTML, web accessibility, AgileUser Experience and Content Strategy: Refine wireframes and prototypes; conduct user research and usability testing; lead virtual and in-person design sprints; create journey maps and user personas; write requirements, user stories, acceptance criteria, and test scripts; develop product communications and website governance plans; create writing and design style guidesCustomer Success Management: Guide clients through the product development lifecycle; demonstrate ROI using analytics and user feedback; ensure product adoption; lead customer training sessions; and propose solutions to customer business challengesPeople Management: Coordinate a multi-disciplinary team of 40 software engineers, graphic designers, user experience designers, business analysts, and content managers; supervise recruitment, onboarding, and professional development trainingBusiness Development and Marketing: Develop proposals and pricing strategyBusiness Intelligence Analytics: Developed BI reporting solutions for the $4 billion State of New Jersey Superstorm Sandy Disaster Recovery ProgramAffordable Housing and Homelessness Policy: Designed housing, homelessness assistance, disaster preparedness, asset building, and digital transformation initiatives for government and nonprofit clients including the U.S. Department of Housing and Urban Development, U.S. Department of Health and Human Services, and City of Los Angeles
Education
Wake Technical Community College
Emergency Medical Technician (EMT)
University of California, Berkeley
Bachelor of Arts (B.A.), Political Science, Public Policy
Skills
- Program Evaluation
- Economic Development
- Policy Analysis
- Research
- Public Policy
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