Vicky Lockie

Service Manager @United Utilities

Warrington, GB

Stakeholder Management: Develop and maintain strong relationships with business and supplier stakeholders to ensure seamless collaboration and alignment with operational goalsService Performance & SLAs: Monitor and. manage service performance to ensure SLAs are consistently met or exceeded, contributing to regulatory compliance and high customer satisfaction.Incident Management & Escalation: Serve as the escalation point for major incidents, coordinating rapid response efforts to minimise disruption to critical water industry services.Regulatory & Compliance Alignment: Ensure that service delivery adheres to industry regulations and standards, proactively addressing compliance risks and implementing best practices.Service Improvement & Operational Excellence: Design and execute service improvement plans, leveraging data insights, process optimisation, and technology advancements to drive efficiency and resilience in service delivery.Risk Management Identify potential risks to service performance, work with suppliers and internal stakeholders to find resolutions, and implement strategies to safeguard mission-critical operations.