Vicky Kumar
Immediately looking for a job change in Business Operations/Management. Data specialist IV at JP Morgan Chase & Co. | Corporate & Investment Banking | Ex-Accenture | Ex- Amazon
- Role
- Data Specialist Iv at JPMorganChase
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Vicky Kumar
As a Team Lead with a passion for quality and excellence, I\'m driven by the opportunity…
Experience
Data Specialist Iv
Aug 2023 — Present · Bengaluru, IN
Specialized on three processes (Document Creation, Quality Check/Review & Scanning and Indexing).• To capture the data from the upstream and upload it in downstream so that end user gets all setsof data.• Designed and implemented Pega Work and Assignment configurations, ensuring seamless task routingand work distribution across teams.•Implemented dynamic assignment routing based on business logic, including roles, skills, availability, andworkload balancing.• Aggregated data from various systems, databases, and applications to generate comprehensive dailyreports.•Compiled and delivered end-of-day reports summarizing key metrics, operational performance, andprocess completion across multiple teams and departments.• Provided daily updates on critical KPIs, case progress, SLA adherence, and resource utilization to ensuremanagement had timely insights for decision-making.• Automated the generation of EOD reports using tools like Excel, reducing manual effort and improvingreport consistency and accuracy.• Managed and resolved high-priority client’s escalations via email, ensuring timely responses and effectiveresolution of issues.• Hands on Tools: CAPTIS Prime, CAPTIS Workflow, TSDM, I-SEARCH, NAVIGATOR,DOCUSIGN PORTAL, GLOBAL DOCS, PEGA.
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