Vicky Chhabria
Technical Engineer | IT Asset Management & Tech Support Specialist | Driving Efficiency and Uptime in IT Operations
- Role
- Technical Engineer at Novac Technology Solutions
- Location
- Ulhasnagar, IN
- LinkedIn followers
- 500 followers
About Vicky Chhabria
Experienced Technical Engineer with over 3 years of expertise in IT support, asset…
Experience
Technical Engineer
Nov 2023 — Present · Mumbai, IN
Streamlined IT asset management processes, maintaining a centralized inventory for arond 500 assets, ensuring 99% accuracy and compliance.Reduced ticket resolution time by 25% through efficient prioritization and proactive maintenance of IT infrastructure.Successfully onboarded and trained over 50 new employees, enabling seamless integration into IT systems and processes.Enhanced incident management by documenting recurring issues in the OTRS ticketing tool, contributing to faster resolutions.Collaborated with senior management to implement strategic IT upgrades, improving operational efficiency across multiple branches.
Education
Tilak Maharashtra Vidyapeeth, Pune
Bachelor of computer applications
2018 — 2021
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