Vicky Banton
Presales Engineer @Telxl
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WORK HISTORY
Presales Engineer @Telxl
EDUCATION
Paulet High School
GCSE's, English, English Lit, Double Science; Maths, French, Music, Food Technology and Child Development
Burton College
AS Levels, Music, Media Studies, Pyschology
ABOUT VICKY BANTON
As a Pre Sales Engineer at TelXL, I support our Partners to solve their customers communications and contact centre challenges with innovative and agile CCaaS solutions. Any business that is focused on nurturing customer service through reducing initial customer effort and delivering exceptional CX can improve chances of success by utilising the right tools available to them at the right time for them. With over 20 years of experience in telecoms, beginning in Telesales being a Contact Centre Agent, Tech Support Engineer and now in Pre Sales. I have a deep understanding of the needs and pain points of different clients and sectors, and how to address them with our extensive feature sets, integrations, and bespoke-professional services. I understand the Channel and know what our Partners need from their Vender in terms of Pre Sales Support.
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