Vicky Ann Cheung
Result-driven professional offering diverse experience in delivering extensive support in making financial decisions, executing key projects, and integrating business with technology to achieve operational excellence.
- Role
- Process Improvement Manager at Jackson Health System
- Location
- Miami, FL, US
- LinkedIn followers
- 500 followers
About Vicky Ann Cheung
I have consistently shown my ability to identify areas for improvement, set new targets, and guide my staff towards meeting client requirements. I understand the importance of implementing effective processes that align with our clients\' needs and contribute to their success.Handling complex project issues is one of my strengths. I have a track record of tackling challenging situations head-on and delivering top-notch services to our clients. My goal is to constantly improve efficiency, both in terms of time and resources, to ensure that financial and business goals are met.Throughout my career, I have successfully streamlined processes, resulting in increased productivity and improved outcomes. I have a knack for identifying bottlenecks and implementing technology-based solutions to overcome them.I am instrumental at operating multiple technical applications, such as SQL, Soarian Financial, Invision, JDA, EPSI, Premier Clinical Benchmark, MS Office, Jira, Confluence, ServiceNow, Krono, Dbeaver, and ProDiver.I am highly-skilled at Project Administration, Business Performance Analysis, Strategic Planning & Execution, Cross-Functional Communication, New Business Development, Critical Problem Resolution, Multi-Disciplinary Collaboration, Senior Management Reporting, Revenue Generation, Profit Optimization, Operations Management, Continuous Process Improvement, Team Leadership, and Staff Mentoring.My management skills have been consistently recognized, leading to multiple promotions in senior-level positions. I believe in fostering a positive and productive work environment, empowering my team to excel and reach their full potential.Overall, my experience and achievements highlight my dedication to providing exceptional service, driving growth, and achieving success for both clients and the organization as a whole.
Experience
Process Improvement Manager
Nov 2024 — Present · Miami, FL, US
Excited to start my journey as a Process Improvement Manager at Jackson Health System! In this role, I’ll drive performance improvement initiatives, optimize operational processes, and apply Lean methodologies to enhance efficiency and patient care.Key highlights of my experience:• Process Improvement & Lean Management – Lead initiatives to streamline workflows, reduce inefficiencies, and optimize resources (HR Onboarding and Case Management Process Improvement Initiatives)• Project Management – Manage cross-functional projects, facilitated teams, and implemented data-driven solutions to drive measurable outcomes (Transformation Office Projects)• Strategic Collaboration – Partner with leadership and stakeholders to align process improvements with organizational goals (J35 and Service Line Initiatives)• Data-Driven Decision Making – Conduct operational assessments and advanced statistical analyses to support informed decision-making• Continuous Improvement Culture – Champion Lean methodologies to empower teams and enhance patient-centered careThis role will strengthen my ability to blend analytics, process optimization, and project management to drive meaningful change in healthcare.
Education
Florida International University - College of Business
Bachelor of Business Administration, Management Information Systems (MIS)
1991 — 1996
St. Thomas University
Master of Science in Management, Health Management
1999 — 2001
Miami Dade College
College Credit Certificate (CCC), Business Intelligence Professional
2018 — 2019
Miami Dade College
College Credit Certification (CCC), Artificial Intelligence (AI) Practitioner
Miami Dade College
College Credit Certification (CCC), Artificial Intelligence (AI) Awareness
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.