Victor Bondarenko
Field Service Technician @Plan Group Inc.
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WORK HISTORY
Field Service Technician @Plan Group Inc.
Concord, ON, CA
Performed full range of onsite installation, diagnostic, troubleshooting, and preventive maintenance of electronic fare collection equipment installed at stations and on buses/streetcars in the Greater Toronto and Hamilton area- Inspected and tested repaired parts with the help of standard testing tools and resources available- Programmed and provisioned software on fare collection equipment- Performed preventive and corrective maintenance for ticket printers including installing new hardware or updating software- Supported incident management by identifying solutions, suggesting improved methods/techniques and recommending system improvements- Operated a variety of hand and electric tools to perform work tasks effectively and properly- Prepared reports of maintenance, downtime issue, and time spent on rectifying problems- Identified and escalated issues requiring additional support when necessary- Maintained all company tools and materials including an accurate inventory of parts
EDUCATION
Lighthouse Labs
Full Stack Web Developer
The Open University of Israel
Bachelor's degree of Management and Economics, Management and Economics
Shevah Mofet Tel Aviv
Israeli matriculation certificate, Electrical and Electronic
The Technological College of the Air force, Israel
Certificate, Electronics Technology/Technician
SKILLS
ABOUT VICTOR BONDARENKO
I am an Information Technology Technician Specialist with over a decade of hands-on experience in IT field support, system maintenance, and customer-facing technical service. My background spans supporting intelligent transportation systems, enterprise infrastructure, and end-user devices across transit, banking, telecom, and data center environments.Currently, I work as a Field Service Technician at Plan Group, where I install, maintain, and troubleshoot electronic fare collection systems across the Greater Toronto and Hamilton Area. Previously, I provided technical support for Israel’s largest financial and IT organizations, ensuring reliability of networks, Active Directory, POS systems, and data center technologies.I’m passionate about problem-solving, ensuring uptime, and supporting large-scale public services. Fluent in English, Russian, Hebrew, and Ukrainian, I excel in diverse team settings and thrive in fast-paced, field-focused roles that require adaptability, precision, and collaboration.
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