Vicki Santo Spirito

About Vicki Santo Spirito

I am a dynamic and empowering People Leader seeking a managerial position that will…

Experience

1. Store Manager

   CB2

   May 2024 — Present · Miami Beach, FL, US

   Maximize company sales growth and profitability by overseeing all activities affecting the store personnel and operations, including sales, customer service, merchandising, display and design.• Create an environment that inspires and encourages growth for all associates.• Delegate, supervise and manage leadership responsibilities in the store. Act as the lead merchant for the store, with assistance from the designer, assistant manager and floor managers.• Manage and coach all associates on setting and maintaining sales and service goals and standards.• Develop and execute the store vision and goals.• Maintain, enforce and supervise merchandising standards with regard to selling, stocking, cleaning and maintenance.• Maintain an awareness of all product information, intranet communications, current advertising, promotions and catalogues, and communicate all pertinent information to store associates.• Maximize effective sales floor coverage with regard to scheduling, budgeting and appropriate staffing.• In coordination with the area manager, develop the store, sales and payroll budgets.• Manage all aspects of bi-annual inventory and analyze results.• Oversee store maintenance and associate training regarding cleanliness of facilities and work place safety.• Promote and drive sales through effective associate training and development, customer service, inventory control and the management of design and displays.• Manage all aspects of performance and development of the store management team to encourage professional growth.• Manage the recruitment/hiring, promotion, disciplinary and termination process for all store associates.• Communicate effectively and efficiently with all company associates in both written and verbal form.• Conduct weekly meetings regarding customer issues, product trends, associate performance and other customer service issues with appropriate associates at store, area and corporate office locations.

Education

• San Diego State University

  Bachelor of Arts (BA), English with an emphasis in Creative Writing

  1985 — 1989

Skills

• Hiring
• Grace Under Pressure
• Creative Management
• Social Media
• Team Leadership
• Original Thinker
• Determination to Succeed
• Teamwork
• Visual Merchandising
• Creative Writing
• Community Outreach
• Fundraising
• Artistic Vision
• New Hire Training
• Time Management
• Customer Satisfaction
• Hiring Personnel
• Strong Operational Skills
• Customer Engagement
• Microsoft Office
• Sales
• Customer Service
• Committment
• Sales Management
• Interpersonal Communication Abilities
• Close Attention to Detail