Vickie Richards

About Vickie Richards

Vickie has spent her life working with people to help them in as many ways as possible. With discipline from the US Army, an extensive background in business development, and years dedicated to helping others follow their dreams, Vickie works with people from all over the world who are looking to take a step back from their chaotic lifestyles, put the turn signal on and change direction. She’s often heard telling her clients “Ya know I don’t go away”. When asked about this, Vickie explained, “Even though people take that first step on their new path and my assistance may no longer be needed, I\'m still just an emails,text or phone calls away. I love helping people and really enjoy receiving communication from them letting me know how I touched their lives and helped them, after all isn’t that what life’s about?\"

Experience

1. Operations Manager

   FedEx

   Jun 2018 — Present

   Providing customer service solutions and services. Acting as a central point of contact for telephone, email and in-person inquiries. Assisting management with audit activity. Performing clerical and administrative functions for hub and station operational areas. Researching missing packages to understand the root cause of scanning failures and compiling information for management review. Resolving customers complaints by investigating problems; developing solutions; preparing reports; making recommendations to management.Key Achievement Utilizes proactive persuasive/retention skills to increase sales and opportunities by identifying customer needs.

Education

• U.S. Army

  Bachelor of Arts (B.A.), Air Traffic Controller

  1986 — 1994

• Troy State University Al, Korea.

  Bachelor of Business Administration (B.B.A.), Aviation and Airport Management / Aviation and Airport Management

  1992