Vicki Burton
Experienced Leader| Managed Care & Pharmacy Benefit Management Expert | Client Relationship Manager | Engaging Presenter |
- Role
- Manager, Account Management at RxBenefits, Inc.
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Vicki Burton
You are welcome to contact me at b••••••••@gmail.com I am a Board Certified Geriatric Pharmacist with over 15 years of proven leadership in the Pharmacy Benefit Management and Long Term Care Pharmacy industries focused on customer success, Medicare, and Part D benefits. As the Associate Director of Humana’s Customer Success Group Medicare Pharmacy Team, I led the team responsible for all pre-sales (RFP) work, project planning and timeline management for new client implementations. I oversaw pharmacy account management for our Employer Group Waiver Plan (EGWP) clients, and Group Medicare MAPD members. My efforts were instrumental in tripling the team size to successfully meet business demands, prevent the loss of a valued $900M client, and support the growth of Group Medicare from 250K to 600K members. I navigated my team through five reorganizations and leadership changes, retained associates, while maintaining team engagement scores greater than 95%. I am seeking a Director or Manager position in Customer Success or Clinical Account ManagementLeadership Core Competencies: • Customer Success Associate Director • Managed Care & Pharmacy Benefit Management Expert• Experienced Client Relationship Manager• Engaging Presenter • Collaborative Problem Solver• Trusted Leader and Dedicated Team Builder• Skilled Clinical Pharmacy & Benefits Educator• Knowledgeable Formulary / Pharmacy Product Evaluator• Seasoned Healthcare / Payer Consultant• Senior Care Pharmacist & Geriatric Focused Advocate
Experience
Manager, Account Management
Oct 2024 — Present
Education
University of Illinois Chicago College of Pharmacy
Doctor of Pharmacy - PharmD, Pharmacy
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