Vicki MacKintosh
Chief Operating Officer (Gbs) @AstraZeneca
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WORK HISTORY
Chief Operating Officer (Gbs) @AstraZeneca
Cambridge, GB
EDUCATION
Chartered Institute of Credit Management
MICM (Grad), Credit Management
Keele University
Master's degree, Counseling Psychology
University of Staffordshire
BA Hons, Business Studies
University of Staffordshire
Post graduate Diploma in Business Studies
University of Staffordshire
MBA, Business Studies
SKILLS
ABOUT VICKI MACKINTOSH
An energetic, change focused, and results driven business change leader with experience of developing, shaping & setting GBS strategy and planning, leading,and delivering large scale complex transformational change projects, including functional operating model design, set up, implementation and process optimisation of Centre’s of Excellence & Global Shared Service Centres across both captive, hybrid and fully outsourced models.Has operationally led and transformed large global multi-functional shared services across Finance, Customer Operations, HR, Procurement, and IT operations through significant amounts of change to achieve outstanding business results, exceptional customer service and operational process excellence through benchmarked best in class delivery at reduced cost.Has experience of negotiating and managing service contracts with both BPO providers and third-party suppliers with the ability to negotiate and influence at board level.Has an authentic and inclusive leadership style, which puts the customer are the heart of everything they do, has extensive experience of communicating, influencing and managing the change agenda with senior functional stakeholders,including board directors.
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