Vicki Edler
Senior Partner Care Manager @ConnectWise
Signup · Get unlimited contacts
WORK HISTORY
Senior Partner Care Manager @ConnectWise
London, GB
As a Snr Partner Care Manager I leverage a deep business and industry knowledge to partner with our partner base to help them accelerate business value and ROI from their investment with ConnectWise.My ultimate goal is increased value, retention, partner satisfaction and ultimately expansion of the ConnectWise footprint within our partner base.Responsibilities:• Interface directly with partners to resolve complex technical and relationship issues.• Work with the extended Partner Care team to resolve complex partner issues and escalations.• Lead cross functional projects to drive process and product improvements.• Act as a product evangelist for the company, understand the products and the value.• Work closely with internal departments to understand the needs of the partner and ensure the teams are closely aligned.• Work closely with service delivery teams (product support, NOC, Help Desk) to help clarify issues, provide input, and feedback and improve CW overall service
ABOUT VICKI EDLER
After 15+ years working with partners on technology hardware solutions I have moved to join the Account Management team at ConnectWise. My focus is to work with our network of technology-driven partners and gives us the resources to help our partners grow further, faster. ConnectWise transforms how technology solution providers build, manage, and grow their businesses. Our award-winning software provides a seamless experience that allows companies to increase productivity, efficiency, and profitability. ConnectWise software solutions deliver the support companies want at each step of their business journey. For more information, visit ConnectWise.com.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.