Vicki Blackburn
Service Delivery Manager @Trusip
Manchester, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Jun 2024 — Present
Service Delivery Manager @Trusip
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SKILLS
Customer Relationship Management (Crm)Contact CentersClient ServicesTeam ManagementMulti-Channel MarketingRetailB2bDirect MarketingOutsourcingManagementCall CentersAccount ManagementLead GenerationContact CentreCustomer ServiceDirect SalesJewelleryTelemarketingSalesCustomer ExperienceVisual MerchandisingTrainingRecruitingPeople DevelopmentTelecommunicationsMultilingual Telemarketing Campaigns
ABOUT VICKI BLACKBURN
Operations and client services professional with over 15 years of experience across contact centreleadership, campaign management and operational delivery. Proven ability to manage cross functional teams, deliver complex client projects and improve operational performance in fast paced environments.Experienced in stakeholder management, KPI reporting and SLA delivery. Entrepreneurial mindsetdemonstrated through founding and managing an e-commerce retail business alongside corporateleadership roles.
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