Victor Diaz
L2 IT Support Specialist @Milestone Technologies, Inc.
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WORK HISTORY
L2 IT Support Specialist @Milestone Technologies, Inc.
Casa Grande, AZ, US
The primary contact for all internal IT support requests, providing technical education on various devices. • Troubleshot hardware and software issues across Mac, Windows, and Linux platforms through multiple support channels. • Managed ticket triage and resolution, collaborating with vendors to procure and deploy equipment for end users.
EDUCATION
Nogales High School
H.S. Diploma, General Studies
Rio Salado College
Certificate, Computer Systems Networking and Telecommunications
KnowledgeNet
I.T. MCSA-Server 2012, VMware Datacenter Virtualization & InfoSec Certifications, Information Technology
Chandler/Gilbert Community College
VCP test in May 2013, VMware ESXi Server Enterprise
Www.lynda.com
MCSE - Server Infrastructure Certification, Windows System Administrator (Server 2012 R2)
Mesa Community College
VCP 6.5 Certification, VMware vSphere-Optimize and Scale
Cybrary Insider Pro
CERTIFICATE, CyberSecurity
Collins College
Associate of Science, PC-Networking\Systems
SKILLS
ABOUT VICTOR DIAZ
With over two decades of experience in information technology, I have dedicated my career to ensuring seamless IT operations across diverse environments. Currently, as a Desktop & Server Support Engineer at Lucid Motors, I utilize my expertise in contact centers, disaster recovery, and data center management to support modern infrastructure and deliver effective IT solutions. My role involves troubleshooting complex systems, supporting enterprise environments, and contributing to the optimization of IT processes. I am passionate about leveraging my problem-solving and analytical skills to adapt to diverse IT challenges. My ability to quickly learn and integrate into new technologies and configurations has been a consistent driver of value for the organizations I have supported. I am committed to maintaining up-to-date knowledge and certifications, ensuring that I continue to contribute effectively to my team and organization. My focus remains on fostering collaboration and enabling success through technology.
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