Vibhuti Pandey

Experience

1. Client Engagement Manager

   Deber Technologies Pvt. Ltd

   Mar 2016 — Present · Gurgaon, IN

   Understand customer’s objectives, effectively convey how our product can help, and help them achieve their goals;*Plan, organize and deliver online training and support for onboarding new customers and driving continued usage of the product;*Assist in pre-sales demonstrations of the product to customers and work closely with our Sales team to ensure excellent customer experience;*Respond to customer questions and requests in a timely manner;*Keep connecting with assigned customers through phone calls, email exchange, online chat, etc. to ensure the continued product usage;*Establish a trusted advisor relationship with each assigned customer and help customers to continuously derive values of our product;*Identify and/or develop upsell and cross-sell opportunities;*Provide feedback to our Product team based on customer comments;*Help internal team to investigate any issues that customers are facing, raise bug tickets, and program manage account escalations;*Keep yourself updated on all the features of our product as well as industry trends including competitors’ products and global best practices in customer trainings.

Skills

• Strategic Planning
• Recruiting
• Business Development
• Team Management
• Marketing
• Customer Service
• Sales
• Social Media
• Human Resources
• Sales Operations
• Marketing Strategy
• Management
• Business Strategy
• Account Management
• Client Relations
• Teamwork
• Crm
• Customer Engagement