Vibhor Agarwal

About Vibhor Agarwal

Steering Cognizant\'s IT infrastructure with a focus on service delivery and process automation, my role encapsulates coordinating with service owners, SLA management, and driving continuous improvement initiatives. Harnessing my skills in presentations, service desk operations, and key performance indicators, I ensure operational efficiency and optimization across hosting infrastructure. At the helm of a geographically distributed team, our collective efforts have advanced client management up to CxO level and fostered robust cloud and infrastructure services operations. My commitment to transparency and client relationship has been pivotal in managing end-to-end IT outsourcing in a 24*7 model, consequently enhancing service delivery and client satisfaction.

Experience

1. Associate Director

   Cognizant

   Mar 2016 — Present

   Techno-functional service delivery for operational efficiency and optimization.• Coordination with service owners for the service review and SLA management.• Identify and manage Continuous Improvement and automation initiatives to improve the efficiency of hosting infrastructure.• Managing infrastructure service delivery for end-to-end IT outsourcing, including client management up to CxO level.• Delivery leader responsible for private & public cloud and Infrastructure Services operations in 24*7 model with 200+ associates covering data centres, cloud, corporate users, distribution centres, stores and automation services with ACV of $12 MM.• Managing geographically distributed team of 200+ resources in diverse technologies including Citrix, VMware, Wintel, Unix (AIX & Linux), Database (Oracle, SQL & DB2), Middleware, SDWAN, BigIP, Cisco, Netscaler, GCP, UC4, AS400, Storage (Pure, NetApp, HP 3Par), Backup (Commvault), Enterprise Monitoring, End User Computing (EUC), Provisioning, UCS, Store Operations and Service Desk.• Identifying opportunities for horizontal and vertical growth.• Handle annual budgeting and revenue/margin optimization for the account.• Managing existing and new SOWs, covering discretionary and managed services.• Provide and manage growth projections to internal leadership while ensuring common mission, values and objectives are delivered throughout the immediate organization.• Participate in solutioning for operational issues and new initiatives impacting client business demands.• Tracking, remediation and reporting of security vulnerabilities across the infrastructure landscape.• Escalation and risk management, Resource management and mentoring, Team optimization.

Education

• NIIT, Lucknow

  Certification, Computer Software Engineering

  1997 — 1998

• University of Lucknow

  Bachelor of Science

  1994 — 1997

• Indira Gandhi National Open University

  MCA, Computer Science

  1997 — 2000

• Mahanagar Boys Inter College, Lucknow

  Schooling, Biology

  1982 — 1993

Skills

• Unix Shell Scripting
• Vendor Management
• Data Migration
• Pl/Sql
• IT Infrastructure Operations
• Oracle Rac
• Customer Management
• Performance Tuning
• Sdlc
• Data Warehousing
• Microsoft Sql Server
• Software Project Management
• Itil
• Databases
• Requirements Analysis
• Database Administration
• People Management
• Oracle
• Mysql
• Unix
• Amazon Web Services (Aws)