Vibhor Mathur

About Vibhor Mathur

MBA with having more than 17+ years of Financial and banking industry expertise.

Experience

1. Branch Head

   Axis Bank

   Aug 2025 — Present · Lucknow, IN

   Achieved overall growth, revenue & profitability of the Retail banking and other product-portfolio by rendering support in product development, policy, systems and processes, marketing and driving sales of all Retail Asset and Liabilities.• Exceptional Customer Service Management: Ensure smooth lobby and line management processes to consistently deliver exceptional customer service experiences.• Sales and Operations Coordination: Strategically plan, organize, and coordinate daily sales, service, and operational activities to optimize branch performance.• Sales and Service Culture Development: Foster a robust sales and service culture, promoting collaboration and teamwork among branch employees to collectively achieve business objectives.• Ensured exceptional customer service, maintaining a proactive sales environment and efficient branch operations while adhering to regulatory and compliance requirements.• Monitored compliance tools to support branch and various units in promoting a compliance culture.• Customer-Centric Branch Environment Cultivation: Cultivate a warm, welcoming, and customer-centric atmosphere within the branch, providing daily inspiration and leadership to staff through engaging morning huddles and end-of-day meetings.• Portfolio Growth Support: Drive portfolio expansion within the branch by proactively identifying cross-sell opportunities, deepening client relationships, and bolstering customer acquisition efforts.• AML/KYC: Proposed an illustrated career in spearheading the entire AML function, KYC, Enhanced Due Diligence (EDD), Customer Due Diligence (CDD), Sanctions, Transaction Monitoring & STR filing.• Integrated Marketing & Sales Strategy Development & Execution: Develop & implement comprehensive sales and credit strategies that seamlessly align with the area business plan, driving towards targeted revenue, expense, and service objectives

Education

• IISE Lucknow

  PGDBA / MBA (Marketing & Financial Management), Business, Management, Marketing, and Related Support Services

• Indian Institute of Management Raipur

  General Management Program, Business Administration and Management, General

• University of Lucknow

  Bachelor of Commerce - BCom, Business/Commerce, General

Skills

• Transition Management
• Banking
• Customer Service
• Team Management
• Change Management
• Business Process Improvement
• Management
• Recruiting
• Performance Management
• Relationship Management
• Outsourcing
• Operations Management
• Sales
• Financial Analysis
• Human Resources
• Mis
• Business Development
• Microsoft Word
• Strategy
• Process Improvement
• Powerpoint
• Microsoft Excel
• Requirements Analysis