Viann Klaus
IT Support & Systems Analyst | Clinical IT |
- Role
- Application Support Analyst at Radiology Partners
- Location
- Hampton Roads, VA, US
- LinkedIn followers
- 500 followers
About Viann Klaus
Radiology IT professional with a strong foundation in clinical imaging and enterprise system support. I bring over a decade of experience in radiology, combined with hands-on expertise in Mosaic training, PACS-supported workflows, and multi-site imaging environments. My work focuses on supporting radiologists and clinical teams, troubleshooting imaging workflow issues, and ensuring accurate data flow across systems. I regularly validate procedure-to-study mapping, resolve system discrepancies, and contribute to workflow optimization through structured feedback and ticketing processes.
Experience
Application Support Analyst
Oct 2025 — Present · US
Serve as primary Mosaic platform trainer and super-user, delivering hands-on instruction and workflow support to radiologists, technologists, and clinical staff during system adoption, optimization, and transition phases.• Provide frontline support for system implementation and change management initiatives, including onboarding users to new workflows, reinforcing adoption, and reducing resistance during platform transitions.• Document, triage, and escalate technical issues using ServiceNow ticketing system, supporting root cause analysis and contributing to long-term system stability improvements.• Validate RPID procedure code mapping to study templates in Mosaic/PACS workflows, identify mismatches, and submit optimization tickets to VR/clinical informatics teams to ensure accurate order-to-study routing and data integrity.• Support system upgrades and workflow transitions, guiding users through platform changes, reinforcing adoption, and reducing disruption during Mosaic implementation initiatives.• Partner with radiologists to analyze workflow inefficiencies and system issues, translating clinical feedback into actionable improvements through structured escalation and optimization processes.
Education
Old Dominion University
Bachelor of Science - BS, Cybersecurity
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